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INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
1. What is TrendyHubMart?
TrendyHubMart is an online fashion destination offering a wide range of high-quality clothing and accessories. We focus on bringing you the latest trends, premium materials, and great value to help you express your unique style.
2. Do you offer worldwide shipping?
Yes! We offer worldwide shipping, so no matter where you are, you can enjoy our stylish clothing and accessories. We work with reliable shipping partners to deliver your order quickly and securely.
3. How do I place an order?
Simply browse through our collections, select the items you’d like to purchase, and add them to your cart. Once you’re ready, proceed to checkout, provide your shipping details, and choose your preferred payment method to complete your order.
4. What payment methods do you accept?
We accept a variety of secure payment options, including major credit/debit cards, PayPal, and other trusted online payment gateways.
How can I return an item?
Step 1: Check the Return Policy
Ensure that the item you want to return is eligible for return under our return policy. Typically, items can be returned within a specific time frame (e.g., 30 days) and must be in unused condition, with the original tags attached and packaging intact.
Step 2: Initiate the Return Request
Visit our Returns & Exchanges page on the website.
Fill out the return request form with your order details (e.g., order number, item(s) to return, reason for return).
If you’re unsure, you can contact our Customer Service Team through our contact page or email at support@trendyhubmart.com.
Step 3: Receive Return Instructions
After submitting your return request, we will send you a confirmation email with return instructions and a return shipping label (if applicable). Make sure to follow the instructions carefully to avoid any delays.
Step 4: Pack the Item
Carefully pack the item(s) in their original packaging (if possible) and include any accessories, tags, or documents that came with the product.
Step 5: Ship the Return
Attach the return shipping label (if provided) and drop off the package at the nearest shipping location.
If you need assistance with the shipping method, our customer support team can guide you through it.
Step 6: Receive Your Refund or Exchange
Once we receive and inspect your returned item(s), we will process your refund or exchange as per your preference. Refunds will be issued to the original payment method.
